3we is built on the belief that gaming should always be fun, never harmful. We provide every player with transparent tools, honest information, and a clear path to support — so that your experience on our platform stays enjoyable and within your means. For players aged 21 and above only.
Our Responsible Gambling Pledge
We are committed to providing self-exclusion, deposit limits, reality checks, and cooling-off tools to every player — free of charge, at any time.
Responsible gambling is not a box we tick — it is woven into every part of how3we operates. Here are the six pillars of our player safety programme.
Every new3we account undergoes mandatory age verification during registration and KYC. We do not allow anyone under 21 years of age to open or use an account — no exceptions. This protects young Malaysians from exposure to gambling before they are legally eligible.
Players can set daily, weekly, or monthly deposit limits in MYR directly from their account settings. Once a limit is active, it takes effect immediately. Reducing a limit applies straight away; increasing a limit involves a mandatory cooling-off review period of 24 to 72 hours.
If you feel your gambling is becoming a problem, our self-exclusion tool lets you voluntarily suspend your account for a defined period — from 30 days to five years, or permanently. During exclusion, all promotional communications and deposit channels are blocked. Contact support to activate self-exclusion at any time.
A cooling-off period pauses your ability to deposit funds for a set duration — 24 hours, 7 days, or 30 days — giving you space to step back and reassess. Cooling-off is faster to activate than self-exclusion and is ideal if you notice your sessions becoming longer or more impulsive than intended.
3we can send you session time reminders at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows you how long you have been playing and how much you have wagered in the current session, helping you stay aware of time and spend without disrupting your experience unnecessarily.
Our player support team is available around the clock to help with responsible gambling requests — whether you need to activate self-exclusion, adjust your deposit limit, or simply talk through concerns. Reach us at [email protected]. All responsible gambling requests are treated with strict confidentiality.
Responsible gambling starts with awareness. These are common signs that your gambling may have moved from entertainment to something that needs attention. Recognising them early is the first step.
Chasing Losses Continuing to gamble in an attempt to recover money you have already lost, rather than accepting the loss and walking away.
Spending Beyond Your Means Wagering money that is allocated for essential expenses such as rent, utilities, groceries, or loan repayments.
Inability to Stop Feeling unable to walk away from a session even when you intend to, or frequently playing for much longer than planned.
Borrowing to Gamble Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
Neglecting Responsibilities Gambling is interfering with work, study, family obligations, or personal relationships in Kuala Lumpur, Penang, or wherever you are based.
Emotional Dependency Using gambling as a primary means to relieve stress, anxiety, boredom, or depression rather than as a form of entertainment.
Concealing Gambling Activity Hiding how much time or money you spend gambling from people close to you, or feeling guilt or shame about your gambling behaviour.
Escalating Stakes Neding to bet larger and larger amounts to feel the same level of excitement or satisfaction — a classic sign of tolerance building.
Restlessness When Not Gambling Feeling anxious, irritable, or preoccupied when you are not gambling, or constantly thinking about when your next session will be.
You can contact the3we support team at [email protected] to activate self-exclusion or speak confidentially about your situation. External support resources are also listed further down this page. You are not alone, and help is available right now.
All of the following tools are available free of charge to every registered3we player. Access them from your account settings or by contacting support at any time.
Set a hard cap on how much you can deposit into your 3we account over a rolling time period — fully denominated in MYR.
Define the maximum amount in MYR you are willing to lose across all game categories — including sports betting on EPL and Liga Super Malaysia — within a set period.
Cap the maximum stake amount per individual bet or game round — so a single impulsive wager can never exceed your chosen threshold, regardless of game type.
Restrict how long a single login session can last. When your session limit is reached, 3we will automatically log you out and ask you to take a break before returning.
Temporarily pause your account's ability to accept deposits for a defined period. Your account remains accessible for withdrawal purposes during a cooling-off period.
A full account suspension for players who feel they need a significant break. Self-exclusion blocks all access to the gaming platform, deposits, and all promotional communications.
To request self-exclusion immediately, email [email protected] with subject line "Self-Exclusion Request".
Answer these quick questions honestly. This is not a clinical diagnostic — it is a private reflection tool to help you check in with yourself. Your answers are not stored or submitted anywhere.
If you or someone you know is struggling with gambling, please reach out. The organisations below provide confidential support and are available to anyone in Malaysia seeking help. Contact details are provided as plain text only — not clickable links.
Malaysia's national social welfare hotline offering counseling and referal services for individuals and families in distress, including those affected by problem gambling.
15999An internationally recognised responsible gambling organisation providing information, advice, and support for anyone affected by problem gambling — accessible online and via telephone.
gamcare.org.ukA peer support fellowship for people who share their experiences, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem.
gamblersanonymous.orgOur in-house responsible gambling team is available 24/7 to assist with account restrictions, self-exclusion requests, and confidential guidance. All requests are handled with full discretion.
[email protected]The organisations listed above (Talian Kasih 15999, GamCare, Gamblers Anonymous) are mentioned as independent support references. 3we does not commercially endorse these organisations; they are included purely as public service to players who may need external help. Contact details are displayed as plain text only and are not clickable links.
Gaming on 3we should always feel like entertainment, never an obligation. Our tools are here for you whenever you need them. Start with our FAQ for quick answers, or return to the homepage to explore the platform at your own pace.
🔞 For players aged 21 and above only. | Online gambling involves financial risk. Never bet more than you can afford to lose.